All other shared mailboxes for other users worked correctly.All users are running Outlook 2013 32bit with all latest patches at the time of this writing.
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Each time we open Outlook, the synchronization process start and stop in the middle, for some reason, we cannot figure. The less good news is that there are many grounds for this issue, and there is no “magic” solution that will help us to solve the synchronization problem in “one click.”In this article, we review the cases and the troubleshooting steps for mitigating optional causes for Outlook synchronization problems in Office 365 environment and review the specific charters of Outlook and Exchange Online environment.
I know that this article could consider as “long and tedious” but the Murphy law dictates that: most of the Outlook synchronization problem accrues to “VIP Users,” that usually demand a solution!
I was addressing an interesting issue for a customer today where a user with a shared mailbox would not automatically update.
Their primary mailbox updated correctly, only the shared mailbox did not update.
The content and emails in the mailboxes are not refreshed, i.e.
only the old emails are shown, and new emails are not downloaded to Outlook, even though the status bar stated that the folder is updated.
The new contents such as emails, contacts, calendar items, tasks, notes and others are not updated and not downloaded even though user manually select “update folder” in order to pull the new data.
But user can login to OWA (Outlook Web Access) or to continue to access the missing email messages, appointments, contacts, tasks, journal entries, notes, posted items, and documents.
One of our users complains that he cannot synchronize mail from his Mailbox in the cloud (Exchange Online).
We try to use a couple of tricks (usually turn off and turn on windows), but no luck.
Resolution 1: Clear Offline Items Most Exchange account configured in Outloook has Cached Exchange Mode enabled by default to allow user to continue working with Outlook when offline in addition to improve the performance.